Customer Service Administrative Assistant

Customer Service Administrative Assistant (Active) – Posted 2021.03.11

Job Summary

This team member will serve as the primary point of contact for customers and leads. The position requires a well-organized person who enjoys multi-tasking and working with both technology and people. The ideal candidate will focus on details and accuracy, have a positive, helpful attitude, and be able to demonstrate excellent written and verbal communication skills.

The position is full-time (Monday-Friday 8:00-5:00)

Key Responsibilities

  • Greet and assist customers and vendors in a friendly and professional manner
  • Manage incoming phone calls and email correspondence
  • Support customers with product-related inquiries
  • Support Sales Dept. with quotes and other administrative tasks
  • Collect and enter customer and prospect information into website and CRM software
  • Enter complex sales orders
  • Create invoices and process payments
  • Handle incoming and outgoing mail
  • Assist colleagues in all departments whenever necessary
  • Other duties may be assigned

Qualifications and skills

  • Convey excellent communication skills
  • Serve customers with prompt, courteous, and accurate assistance
  • Bring positivity, professionalism, and flexibility to the workplace
  • Display prioritizing, organizing, and multi-tasking abilities
  • Ambition to learn about UDT’s industry and products
  • Demonstrate meticulous attention to detail
  • Align with UDT’s company core values of service, consistency, reliability, excellence, and innovation
  • Associate degree and/or office administration experience

Preferred Experience

  • Microsoft Outlook, Word, and Excel
  • QuickBooks accounting software
  • Salesforce or other CRM software
  • Multi-line phone system

Benefits available

  • Vacation and holiday pay
  • Health Insurance
  • Dental Insurance
  • Retirement plan
  • Long Term Disability Insurance

Customer Service Administrative Assistant

Please take a moment to fill out our employment interest survey and attach your resume if you are interested in the Customer Service Administrative Assistant. Thank You.

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