Privacy Policy

Ultra Durable Technologies Inc. (UDT) respects your privacy and our site visitors’ information. We do not share, sell, or rent any of the information collected to any third parties and do not intend to do so in the future.

Periodic Policy Changes
Please note that Ultra Durable Technologies Inc. reviews its privacy practices from time-to-time (i.e. to track technology and/or legal changes), and that these practices are subject to change. To ensure continuing familiarity with the most current version of our privacy policy, please bookmark and periodically review this page.

This policy statement is made in the name of Ultra Durable Technologies and is effective as of May 11, 2016. This statement does not create an agreement between Ultra Durable Technologies Inc. and users, and as such, does not create any legal rights for any party.

Phone: 320.258.2266
Toll Free: 800.722.2998
Email: epic.info@epicfloorfinish.com
Website: ultradt.com

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Online forms

Should you complete and submit a form on this site. We will collect all entered data and store it on our secure server.

We may ask for your name, telephone number, home address, email address and age. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about you to help us develop and improve our services further through online surveys and other requests.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We use cookies to keep track of cart contents while you’re browsing our site.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Ultra Durable Technologies is not responsible for the information collecting policies of other sites, for the practices employed by websites linked to or from our website, or for the information or content contained therein. Often, links to other websites are provided solely on the basis that they may contain useful information for our visitors. Users are advised to review the privacy policy of other websites.

Analytics

We use google analytics to collect analytic data about users of our website. No Analytics data is collected by our servers. Please review Google’s Privacy Statement for more information on how they use your data. https://policies.google.com/privacy?hl=en

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

Our Online Store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

-Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
-Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
-Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

-Send you information about your account and order
-Respond to your requests, including refunds and complaints
-Process payments and prevent fraud
-Set up your account for our store
-Comply with any legal obligations we have, such as calculating taxes
-Improve our store offerings
-Send you marketing messages, if you choose to receive them

Payments

We accept payments through Payeezy. When processing payments, some of your data will be passed to these companies, including information required to process or support the payment, such as the purchase total and billing information.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who we share your data with

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us. However, we will not pass your information on to any other third parties for marketing purposes unless you have agreed for us to do so.

We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

How we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Security logs are retained for 14 days.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to have your personal information removed from our records, please send an Email with “Remove personal information” in the subject line.

Where we send your data

Visitor comments may be checked through an automated spam detection service. See Analytics information above on collection of site usage.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Additional information

How we protect your data

Our site is hosted on secure hosting services provided by wpengine. Any data that is collected and sent over our site is encrypted and protected using Secure Sockets Layer(SSL).

What third parties we receive data from

We receive site usage information from Google analytics. This data is secure and is managed under Google’s privacy policy. You can view this policy here: https://policies.google.com/privacy?hl=en

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

-Order information like what was purchased, when it was purchased and where it should be sent, and
-Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Revised- May 31, 2022